우리 Handmade Craft Collections

Frosty SnowQueen on the Forest

PURCHASE GUIDELINES

Thank you for your interest in our collections. Please read these guidelines carefully before making an order to purchase the items in the collections.

Once you have selected your item[s], please send an e-mail to uri_crafts@yahoo.com; stating your name, mailing address, contact details (phone number & e-mail address), & selected item[s]'s serial number[s] (S/N).

Once we received your e-mail, an e-mail invoice will be issued to you; stating the total amount* payable to us which includes courier fare. We are using Malaysia's national courier, Expedited Mail Service (EMS) or Poslaju (as known locally).
*We only quote the price of our items in Malaysian Ringgits (MYR) & United States Dollars (USD). For your information, the price in USD includes the additional charges incurred for using PayPal.

There are two methods available to make payment for purchase.

(a) If you are from Malaysia: This is recommended if you wish to make the payment in MYR because PayPal does not accept MYR**. However, through this method, we require you to either deposit cash manually or through e-banking into our bank account with Public Bank Berhad. We will provide our bank account number in the e-mail invoice.
** Please inform us in your e-mail if you prefer to make payment using a credit card through PayPal.

(b) If you are from outside of Malaysia: A PayPal button is included in the e-mail invoice for you to make payment using a credit card. We only quote the price in USD through PayPal. As the courier fare is based on MYR, we will convert the fare from MYR to USD using the latest Foreign Exchange Rates (FOREX) as provided by Public Bank Berhad (Malaysia's local bank) on the date of invoice issued.

Once the e-mail invoice has been issued, your selected item[s]will be reserved for 5 days from the date of invoice issued. If we do not receive your payment after 5 days, your selected item[s] would be made available for others to purchase.

Once we received your payment, we will prepare your selected item[s] for courier. Please note that as we are a small business, we will only go to the courier centre on every Wednesday. Please allow 2-3 days for courier within Malaysia & 4-5 days for international courier.

Thank you for your interest & patience. We hope to hear from you very soon. ^_^ Do not hesitate to e-mail us at uri_crafts@yahoo.com for any enquiries.

***(1) Please note that we do not give refund if you cancel your order after payment has been made. (2) We are not responsible if you do not receive your item[s]. Therefore, please make sure to double-check your address. However, we hope this would never happen. (3) We are also not responsible if your item[s] is damaged during the transit. However, we will take preventive steps.